Eakes Office Solutions, a Sharp, RICOH, & HP Authorized Service dealer with offices across Nebraska, is seeking a full-time Software Consultant.
This is a great position for a person with a software background, networking skills, and also excellent customer service skills.
Responsibilities:
* Effectively and efficiently service and repair copiers and printers at customer’s site
* Maintain excellent customer relationships by listening and communicating with customers
* Maintain proper response time
* Prepare and complete accurate work orders after every service call
*MARKETING:*
Perform customer training on drivers and other software related to digital copiers in an effort to increase volume based revenues.
Actively obtain and submit leads for new machine sales.
* Assist with installations and training for assigned locations.
* Coordinate sales of PaperCut, Goldfax, eGoldfax, docMgt and Work Path software.
SALES SUPPORT:
* Lead support person for sales and training of PaperCut, GoldFax, eGoldFax, Sharp MFP, Ricoh MFP, and HP printer products.
* Obtain scope of work for clients to assist in copier installs.
CUSTOMER RELATIONS:
Immediately report any customer concerns to the Service Managers.
Properly service customer needs and requests.
DOCUMENTATION:
Provide activity reports to Technology Services Manager.
Prepare and accurately complete Maintenance Agreement forms, Support Agreement forms, and other paperwork that may be assigned.
WORK AREA/VEHICLE:
Maintain work areas in a neat, clean, and orderly manner.
Maintain proper support materials.
Keep vehicle neat and clean.
Skills
* You have a background in software and/or networks
* You have an mechanical aptitude
* You like learning new technology
* You can manage your work and time effectively
* You have solid customer service skills
* Industry experience desired but will train
* Software/Networking skills desirable
* Mechanical skills helpful
Job Type: Full-time
Pay: $50,000.
00 - $60,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: In person
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