Summary:
The Front Desk is often the first point of contact and the first impression for guests.
Warm knowledgeable service and helpful guidance reassure guests theyve made the right choice to stay with us.
To deliver a great guest experience- a Front Desk Agent will check in and out guests efficiently and make sure they have all they need for a great stay.
Duties and Responsibilities:
Welcome guests in a friendly, prompt and professional manner recognizing rewards club members and returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check in following local legislative requirements
Answer phones in a prompt and courteous manner
Upsell rooms where possible to maximize hotel revenue
Answer, record and process all guest calls, messages, requests, questions and concerns
Record guest preferences in the system
Check guests out, resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Issue, control and release guest safe-deposit boxes, following hotel procedures
Communicate any outstanding guest requests or issues to management
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times.
Immediately report any health/safety incident, security breaches, concerns or suspicious behavior to manager on duty.
Book guest reservations, process cancellations, revisions and information updates
Work as part of a team and communicate with other departments according to established procedures, to ensure excellent quality and service
Complete any other duties or special projects as assigned
Skills and Qualifications:
Strong communications essential for effective interaction with guests and associates
Basic reading, writing, math and computer skills
Frequent bending, standing and walking for duration of shift
Lift and carry items weighing up to 50 pounds, ability to push/pull medium to large objects/weights
Ability to work under time constraints, in a fast-paced environment
Ability to work a flexible schedule including weekends and/or holidays
Benefits:
Competitive wages
Paid Earned Personal Leave
Holiday Pay (for worked holidays)
Options for single and family health coverage
Life Insurance
Flexible Spending Account (for Unreimbursed Medical or Dependent Daycare Expenses)
Employee Discount
Uniforms
I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job.
I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.
Brand: Holiday Inn Express
Address: 645 W Willow Colby, KS - 67701
Property Description: Holiday Inn Express
Property Number: CBYKS
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