SUMMARY:
Provides administrative support to the General & Service Managers.
Compiles and maintains records of the business transactions and office activities of the dealership.
The Role of the CIC is a very important piece to the success of Nebraska Truck Center Inc.
You are instrumental in establishing and maintaining the “Elite Support” culture in our location.
ESSENTIAL DUTIES for Administrative Assistant
* Answers incoming phone calls in a prompt, polite, professional manner.
* Handles special clerical projects as instructed by the General & Service Managers.
(Items include but are not limited to: Document imaging, Journal Entry/Data Entry)
* Performs clerical duties for the dealership business office, including but not limited to balancing of the petty cash box.
* Provides support for any accounting, parts, or service clerical position on an as-needed basis.
* Files accounting work, correspondence, and other records.
* Greets service customers and assists with write-ups and opening of repair orders.
* Composes from technician notes and prepares routine service invoicing.
* Assists with Express Write-up, Express Assessment, and UptimePro documentation entry (Express and UptimePro are DTNA specific programs and may change or change names over time).
* Assists with the closing of service repair order month end process.
* Records orders for merchandise or service.
* Schedules appointments when necessary.
* Makes copies of correspondence or other printed matter.
* Maintains office equipment (i.
e.
, copiers, printers, fax machines, etc.
).
Trains dealership personnel in its use and troubleshoots problems.
* Maintains a knowledge of basic dealership information to act as a resource for incoming callers requesting such information.
* Maintains professional appearance and neat work area.
ESSENTIAL DUTIES for Continuous Improvement Coordinator
* Coordinate Elite Support Certification and annual recertification.
Keep everyone focused and on task in regards to Elite Support Criteria for Annual Recertification.
* Facilitate Continuous Improvement (CI) and Change Management Team (CMT) meetings.
* Responsible for Elite Support Reporting.
* 5S Audits posted to the HUB – Monthly.
* Express Assessment (EA) Tracking reported to SSI – Monthly.
* Continuous Improvement Event – Quarterly.
* Self -Assessment – Every 6 Months.
* Communicate, Train & Coach CMT.
* CMT & Dealership Walk Around facilitation (at least 1 per month).
* Prepare Action Plans key to your success/for follow-up.
* Use Structured Problem Solving Tools.
* Be the Leader & Champion for Elite Support.
* Use metrics / proof from your CI Events.
* Ensure you have “Value Added” CI Events.
* Responsible for communication board(s).
* Have CI metrics posted.
* Post department Key Performance Indicators (KPI).
* Help with process development & mapping by seeking to eliminate waste and streamline our processes.
(Huddles)
* Be a Champion for Uptime Pro & Express Assessment or other programs developed by DTNA to enhance Elite Support.
* Help with/facilitate 5S projects.
* Be an active participant on the HUB & use the tools in the HUB (5S Audits, CIE) to train & help others in the dealership on how to use the HUB.
* Set annual goals/strategic plans and ensure you meet them.
* Organize all Elite Support training, meetings, and celebrations.
* Attend Daimler’s scheduled Elite Support Web meetings/phone calls.
(Be prepared to share best practices with CIC group.
)
* Network with other CIC’s (you are not on an island – Share openly & borrow proudly).
* Attend Daimler’s annual CIC Summit.
Job Type: Full-time
Pay: $17.
00 - $22.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
Work Location: In person
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